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Refund Policy

TIPS & TOES is committed to protecting the privacy of our website, visitors and customers.

Refunds will be done only through the Original Mode of Payment.

Tamara Payments Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of Tamara Payments (“Tamara”) as a payment method on the website. By using Tamara Payments, you agree to be bound by these Terms. Please read them carefully.

  1. Minimum Purchase Amount: The minimum amount required to make a purchase using Tamara Payments on the website is AED 500. Any transaction below this specified amount will not be eligible for payment through Tamara.

  2. Eligibility: Tamara Payments are available to users who meet the eligibility criteria set by Tamara. Tamara reserves the right to determine eligibility and may change the criteria at its discretion.

  3. Transaction Confirmation: Upon completing a transaction through Tamara Payments, users will receive a confirmation email or notification from both the website and Tamara. This confirmation serves as proof of a successful transaction.

  4. Refunds and Returns: Refund and return policies are subject to the website’s terms and conditions. In the event of a refund, the amount will be processed according to the website’s policies and Tamara will be notified accordingly.

  5. Payment Authorization: By using Tamara Payments, you authorize Tamara to process and complete the transaction on your behalf. Tamara may share necessary transaction details with the website to facilitate the payment.

  6. Governing Law: These Terms and the use of Tamara Payments are governed by the laws of the United Arab Emirates. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts in the United Arab Emirates.

By using Tamara Payments, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using Tamara Payments on the website.

Security

This Website is secured with a SSL as well as secure payment gateway. Transactions on the site are protected with up to 256-bit secure layer encryption.

Delivery Policy

The website will provide services and sell products to the UAE customers only. The multiple purchases may result in multiple postings to the cardholder’s monthly statement.

Website User and Member Agreement

Tipsandtoes.com provides vouchers, products and booking appointments for its members. “Site” means the Tipsandtoes.com website and its related partner websites. By accessing or using this Site, you agree to be bound by and accept without limitation or qualification the following terms and conditions (“Terms and Conditions”).
  1. USER REPRESENTATIONS:Users represent and warrant that they are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian and that they possess the legal right and ability to enter into this Agreement and to use the Tipsandtoes.com and partner websites in accordance with these Terms and Conditions.

  2. RESTRICTIONS ON USE:Users agree to use the Site solely for their own personal and non-commercial use. Further, users agree not to (I) interrupt or attempt to interrupt the operation of the Site in any way, or use the Site in a manner that adversely affects the availability of its resources to other Users; (II) use the Site for any illegal purpose or in any manner that is inconsistent with these Terms and Conditions; or (III) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from or offer for sale any information contained on, or obtained from, the Site.

  3. USER’S AGREEMENT:Users agree: (I) to maintain all equipment required for their access to and use of the Site; (II) to maintain the security of their user identification, password and other confidential information relating to their Tips & Toes.com account (“Account”); (III) to be responsible for all consequences resulting from use of their Account, use of their Account by others (including minors) or unauthorised use; (IV) to notify Tips & Toes immediately if users become aware of any unauthorised use of their Account; and (V) that each username and password must be used by a single user and are not transferable.

  4. MODIFICATIONS:Tips & Toes reserves the right to modify this Agreement from time to time. Such modifications will be effective immediately upon notification on this Site. Your continued use of the Site, or any of the materials contained on the site, following such notification will be deemed your conclusive acceptance of the modified Terms and Conditions.

  5. PRIVACY POLICY:The Site collects user’s personal information for the purpose of registering Users for a purchase and for processing payments. The Site collects user’s personal information for future promotional and marketing purposes. Tips & Toes will not share user’s personal information with other businesses. In the event that a user’s correct and accurate personal information is not provided a registration for a purchase will not be processed. Users are responsible for ensuring that their details remain current and accurate. A user’s personal information will also be used by Tips & Toes to contact the user to confirm payment has been processed for the purchase, receive feedback and contact the user concerning the operation of the Tips & Toes service. Except as outlined above, Tips & Toes will not disclose a user’s personal information to any other third parties unless permission is given by the user or it is required by law or to protect the interest of Tips & Toes. Users have the right to access and correct any personal information held by Tips & Toes.

  6. EMAIL POLICY:It is assumed upon signing up that you are willing to receive emails from Tips & Toes, for the confirmation and registration on the Site and for receiving information on promotions via the Tips & Toes newsletter. Emails are essential for confirmation and reservation and will not be sent unless users consent to receiving such email. For any concerns or problems with email contact xxxx@tipsandtoes.com.

  7. RESERVATIONS AND CANCELLATIONS:Tips & Toes is committed to providing superior quality services for all relevant parties involved.

  8. FEES AND CHARGES:It is a condition of use that Tips & Toes will not charge users any additional fees or charges when users register on the Site, unless specified, and it is released other than those fees and charges that would normally be charged in the provision of their services.

  9. LICENCE:You have no rights or licenses in or to Tips & Toes and materials contained on the Site (Tipsandtoes.com Content) other than the limited right to use the Site in accordance with these Terms and Conditions. Users shall not copy, display, modify, create derivative works of, publish, or sell the Tips & Toes.com Content or any information, software, or services provided by Tips & Toes. The Site Content may be modified from time to time by Tips & Toes in its sole discretion. Except as expressly set forth herein, no license is granted to user for any other purpose, and any other use of the Service or the Tips & Toes.com Content by user shall constitute a material breach of this Agreement. In the event that you choose to download content from the Site, you must do so in accordance with these Terms and Conditions. Such download is licensed to you by Tips & Toes.com only for your own personal, non-commercial use in accordance with the Terms and Conditions and does not transfer any other rights to you. Nothing in this Agreement shall affect any rights of Tips & Toes.com or its licensors in the service or Tips & Toes.com Content, and any associated patents, trademarks, copyrights, designs, trade secrets or other intellectual property rights. No license, right or interest in any trademarks of Tips & Toes.com or any third party is granted under this Agreement.

  10. COPYRIGHT:All material on this Site (collectively “Copyright Material”) is protected by copyright unless otherwise noted and may not be used except as permitted in these Terms and Conditions or in the text on the Site, and is protected under the law.

  11. TRADE MARKS:The trademarks and logos displayed on the Site (collectively the “TradeMarks”) are trademarks of Tips & Toes.com and/or its affiliates, unless otherwise specified. The businesses promoted on the site provide their own logos and graphics from time to time and they warrant to own the copyright to display these images on our site. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use the TradeMarks displayed on the Site without the express written permission of Tips & Toes.com or such other third party owner. You must retain, on all copies of material downloaded from this Site, all copyright and other proprietary notices contained in the material. The use of Copyright Material and/or TradeMarks by you, or anyone authorised by you, is prohibited unless expressly permitted by these Terms and Conditions, or express permission is provided elsewhere on the Site or express permission is provided by Tips & Toes.com. Any unauthorised use of the images may violate copyright laws, trade mark laws, the laws of privacy, and civil and criminal statutes.

  12. HYPERLINKS:This Site may contain links to other websites. Tips & Toes.com is not responsible for and does not control the content of any website linked to or from the Site. Any links to other websites are for your convenience only and Tips & Toes.com makes no warranty or representation regarding and, unless expressly stated by Tips & Toes.com on the Site, does not endorse the owner/sponsor and the content of any linked websites. Tips & Toes.com disclaims all warranties, express and implied, as to the accuracy, validity, legality or otherwise of any materials or information contained on such websites. Tips & Toes.com neither warrants nor represents that a user’s use of any materials on linked websites will not infringe rights of third parties not owned by or affiliated with Tips & Toes.com.

  13. NO WARRANTIES:Tips & Toes.com assumes no responsibility, and will not be liable for any damages to or viruses that may infect your computer equipment or other property due to you accessing and/or use of the Site or any linked websites, or your downloading any materials, data, text, images, video or audio from the Site or any linked websites. Tips & Toes.com assumes no responsibility for computer systems, hardware, software or program malfunctions or for other errors, failures, or delays in computer transmissions or network connections or for lost, late, mutilated, illegible, incomplete or misdirected information. Users must provide a valid email address. Tips & Toes.com reserves the right, in its sole discretion, to cancel or suspend this program should any virus, bugs, or other causes beyond Tips & Toes’ control which corrupt the administration, security or proper function of this Site. The material on this Site may contain inaccuracies and typographical errors. Tips & Toes.com does not warrant the accuracy or completeness of the material or the reliability of any advice, opinion, statement or other information displayed or distributed through the Site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum or information will be at your own risk.

  14. REVIEW OF POSTINGS & UPLOADS:You may send and receive electronic mail (“email”), engage in conferences and chats, download and upload files and otherwise use this Site as permitted by this Agreement, the operating policies of Tips & Toes.com and applicable law. Your participation in online communications and communities occurs in real time and is not edited, censored, or otherwise controlled by Tips & Toes.com. Tips & Toes.com does not and cannot review all communications and materials posted or uploaded to the Site and is not responsible or liable for the content of these communications and materials, nor for an error, defamation, libel, obscenity, profanity or inaccuracy contained in any such communication or materials. Tips & Toes.com reserves the right to block or remove communications or materials that it determines, in its sole discretion, to be (I) abusive, libellous, defamatory or obscene, (II) fraudulent, deceptive, or misleading, (III) in violation of a copyright or trademark, or other intellectual property right of another (IV) is to encourage conduct that would be considered a criminal offence or give rise to civil liability or otherwise violate any law (V) offensive or otherwise unacceptable; or (VI) determines to be harmful, offensive or otherwise in violation of this Agreement or the operating policies of Tips & Toes.com for its users. Tips & Toes.com will fully cooperate with any law enforcement authorities or court order requesting or directing Tips & Toes.com to disclose the identity of anyone posting such communications or materials. Statements made in websites, newsgroups, message boards, email, forums, conferences and chats reflect only the views of their authors, and do not necessarily reflect those of Tips & Toes.com.

  15. REGISTRATION:In order for users to be able to access the services offered by Tips & Toes.com at the Site, users must register by completing their registration details in the manner described at the Site. Tips & Toes.com reserves the right to terminate users’ memberships at any time if users breach these Terms and Conditions. Users agree to ensure that their registration details are true and accurate at all times. Specifically, users must notify Tips & Toes.com of any change to their registration details. Upon registration, users will need to provide a username and password.

  16. TERM AND TERMINATION:Either users or Tips & Toes.com may terminate a user’s right to use the Site at any time, with or without cause, upon notice. The clauses will survive any termination of this Agreement.

  17. LIABILITY:Tips & Toes.com and its associated agencies are not liable for any loss, damage, personal injury or death whatsoever (including, but not limited to, direct, indirect or consequential losses) suffered or sustained in connection with: (I) any inaccurate or incorrect information provided by users; (II) any use of the Site or Tips & Toes.com Content; or (III) any use of the services offered or products provided by Tips & Toes.com or its associated agencies; or (IV) any act or omission (whether negligent or not) of Tips & Toes.com and its associated agencies or any person associated with any of them; or (V) any failure or delay (including, but not limited to, the use of inability to use any component of the service or the Tips & Toes.com site for reservations.

  18. LIABILITY RELEASE AND INDEMNIFICATION:You hereby release and discharge and agree to indemnify: (I) Tips & Toes.com and any related body corporate, (II) Tips & Toes.com ’s organisers, directors, officers, employees and agents; and (III) the other participants and/or users (“Released Parties”), for any personal injury, illness or death, claims, liabilities or expenses of any kind, including reasonable attorney’s fees (and whether accruing to you, your heirs or personal representatives) that are caused or alleged to be caused in whole or in part by reason of an act or omission of any Released Party that arises out of or in connection with your use of the Site, or resulting from any violation of this agreement or any activity related to your account (including infringement of third parties’ worldwide intellectual property rights or negligent or wrongful conduct) by you or any other person accessing Tips & Toes.com using your service account. In no event will Tips & Toes’ total liability to you for all damages, losses, causes of action (whether in contract or tort, including but not limited to negligence) exceed the amount paid by you, if any, for accessing this Site.

  19. THIRD-PARTY RIGHTS:The foregoing provisions regarding Indemnification and Waiver, Release and Limitation of Liability are for the benefit of Tips & Toes.com and its officers, directors, employees, agents, licensors, suppliers and information providers. Each of these individuals or entities has the right to assert and enforce those provisions directly against you on its own behalf. Force majeure: Tips & Toes.com and its subsidiaries are not liable for any breach of obligations where there is hindrance or prevention from carrying out obligations by any cause outside their reasonable control, including but not limited to lightning, fire, flood, extreme or severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).

  20. HOW TO CONTACT TIPS & TOES.COM:Tips & Toes.com may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Site or by written communication delivered by mail to your address on record in the Site’s account information. You may give notice to Tips & Toes.com at any time via electronic mail or by letter delivered by postage prepaid mail to the following address:

  21. Head Office
    3rd Floor
    Al Faris Building
    Arjan, Barsha South
    Dubai
    United Arab Emirates

  22. TAX:With effect from 1st January 2018 all prices include VAT where applicable.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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