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Privacy Policy

TIPS & TOES is committed to protecting the privacy of our website, visitors and customers.

The TIPS & TOES team members are customers themselves of other Internet websites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you or security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Your Consent

When you sign up to Tips & Toes’ newsletter, you will be providing a limited amount of information which we will store in a secure environment. The data that we hold for each customer is used in order to serve better content to each customer. Below is a list detailing what kind of information we store:

  • Name and contact details
  • Communications record
  • Profile: gender

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

We will not give away nor sell your name, e-mail address, credit/debit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the TIPS & TOES website.

Communication & Marketing

If you have signed up for TIPS & TOES newsletter, we will update you on our special offers and news via e-mail or telephone.

Opt out

All TIPS & TOES members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing promotions from us, you should click on the link located at the bottom of the email and follow the instructions in order to be removed from all future mailing.

Cookies

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Category 2: Performance Cookies

This type collects anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example, we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Category 3: Functionality Cookies

These remember choices you make such as language, deal interests or currency. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser’s “help” section will normally provide details on how to manage the cookie settings.

Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity.

Transfers of your Information

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

  • in the event that TIPS & TOES sells or buys any business or assets;
  • if TIPS & TOES or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of TIPS & TOES, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking your Details

If you wish to verify the details you have submitted to TIPS & TOES you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

Contacting us

We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the TIPS & TOES team, who will be delighted to answer any questions you may have.

You can either contact our customer support team at support@tipsandtoes.com or, write to us at:

Head Office

3rd Floor
Al Faris Building Arjan,
Barsha South
Dubai United Arab Emirates

Privacy Policy for the Tips and Toes Mobile Apps

Introduction

  • This Privacy Policy applies to users of the Tips and Toes app in the United Arab Emirates and the Kingdom of Saudi Arabia.
  • By using our app, you consent to the collection, use, and sharing of your personal information as described in this policy.

Information Collection

  • Personal Identification Information: We collect information that you voluntarily provide, such as your name, email address, phone number, and any other contact or demographic information you choose to provide.
  • Health Information: For services requiring health information, you may choose to provide details relevant to your service selection.
  • Device and Usage Information: We collect information about how you access and use the app, including the device used, operating system, app usage times, and preferences.

Information Usage

  • To provide, maintain, and improve our services, including booking appointments, customer service, and personalized recommendations.
  • To communicate with you about your account, appointments, promotions, and updates related to our services.
  • For internal analytics to improve app functionality and user experience.

Information Sharing

  • We do not sell your personal information to third parties.
  • Information may be shared with third-party service providers to perform functions on our behalf, such as payment processing, appointment scheduling, and marketing assistance, under confidentiality agreements.
  • Information may be disclosed if required by law or to protect the rights, property, or safety of Tips and Toes, our users, or others.

Data Security

  • We implement physical, electronic, and administrative measures to protect your information from unauthorized access, loss, or alteration.
  • Data is encrypted during transmission and when stored on our servers.

User Rights

  • Access and Correction: You have the right to access and correct your personal information.
  • Deletion: You may request the deletion of your personal information, subject to legal and operational retention requirements.
  • Consent Withdrawal: You may withdraw consent for data processing at any time by deleting your account or contacting us directly.

Children’s Privacy

  • The Tips and Toes app is not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

Updates to Privacy Policy

  • We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Information

  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at our designated customer service contact.

Applicable Law

  • This Privacy Policy is governed by the laws of the United Arab Emirates and the Kingdom of Saudi Arabia, without regard to its conflict of law principles.
Effective Date: [14-03-2024]

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