REFUND POLICY

Refunds
At Tips & Toes, we are dedicated to bringing you the best possible salon and spa services, while also curating the most attractive discount offers. We are sure that you will be thrilled with your Tips & Toes voucher, but to ensure that your experience is second to none, we ask that you read our Terms & Conditions thoroughly before making  a purchase. While we strive to be as flexible as possible with our full price services, our special offers often come with specific terms of use, such as selected timings, block out dates or a limited shelf life.

If you decide over time that your voucher is no longer of interest, we suggest re-gifting it to a friend or family member to spread the love. You can also ask to be refunded in store credits, which are valid for ninety (90) days from the moment the account is credited. Please note that for any refund in store credits, we require a minimum of seven (7) days validity left on the voucher.

Any dispute or claim arising out of, or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Please note that refunds are not applicable in the following cases:

– If your Tips & Toes voucher has expired
– If your Tips & Toes voucher has less than seven (7) days validity
– If you have purchased a voucher by mistake
– If you don’t show up for your scheduled appointment
– If you cannot use your voucher due to personal reasons

Gift vouchers Terms of Use

• Online Gift Voucher cannot be purchased with a gift voucher
• If your in-store invoice exceeds the value of Online Gift Voucher(s), you will need to pay the remaining amount.
• If your Online Gift Voucher(s) is worth MORE than the total order amount, the balance will be stored in your Tips & Toes account, to be availed on your next purchase using the same Online Gift Voucher code.
• If you have any additional questions, please contact our Customer Service team at 04-399 0550 or customersupport@tipandtoes.com.
• Online Gift Vouchers are non-refundable and are not redeemable for cash.
• Online Gift Vouchers are transferable to other people.
• Lost or stolen Online Gift Vouchers cannot be replaced.